🇺🇸 Dallas, Texas
PROBLEM STATEMENT
Weir Minerals was running SAP’s Cloud for Customer as a global CRM solution with little to no adoption. There was no pipeline visibility, Sales was disconnected from Service as businesses, and more manual work was created as a result of trying to keep CRM in tune with the business.
SOLUTION
In 2019, Weir selected Salesforce as the new global transformative initiative with the long term approach of better digitizing their customer experience, all while integrated to SAP ERP.
PROFILE OF THE ENGAGEMENT
• 30+ countries
• 1000+ users
SALESFORCE
• Sales Cloud
• Pardot
• Einstein AI
• Mobile
INTEGRATED TO
• SAP ECC 6.0
• Outlook 365
• Active Directory
• Microsoft Azure
• GetFeedback
SNAPS FROM TRAINING!
• Completed the build in 6 weeks • Deployed the solution globally in phases over 9 months • Currently providing dedicated global support
"Being a global company, operating in 70+ countries, we were looking for a Salesforce implementation partner who had the right mix of technical skills (Salesforce, SAP SCPI and SAP ECC) and experience to help transform our sales processes. The Kliqxe team, led by Charles, were very knowledgeable and quickly developed a sense of trust across our business users and leaders alike. The experienced team, confidently navigated us through the design, development, testing, training and deployment phases, always focussing on a successful and positive outcome.
Their consistent and effective engagement, guidance, patience and flexibility created a true feeling of partnership, leading to a very positive experience. Kliqxe committed to our ambitious timeline coupled with a complex mix of system and process integration, going above and beyond to ensure we received the desired results. Together, we managed to overcome technical, process, resource and geographical challenges to deploy a sales transformation project to 1,000+ users, across 6 continents, in only 9-months.
I would highly recommend engaging with Charles and the Kliqxe team if you are looking for a Salesforce partner who provides a personalised approach with an experienced and committed team." - Paul Frohmuller, Global Process Owner: Quote to Cash