Sumitomo partners with Kliqxe to standardized business processes and improve efficiency

charlessigmon
18. Apr.
1 Min. Lesezeit

Aktualisiert: 26. Mai

ABOUT SUMITOMO

Headquarters in Japan, Sumitomo Corporation is a global trading and investment company with a diverse range of businesses. Some of the business divisions include metal products, mining resources, automotive and construction systems.

🇯🇵 Japan

CHALLENGE

Sumitomo Corporation's operations are hampered by its reliance on manual processes. This leads to challenges such as fragmented data,customer interactions that need more clarity, limited collaboration, and inconsistent quoting. The absence of a unified system for managing customer, supplier, and contact information, coupled with the lack of a transparent system for logging customer visits and a front-end portal for collaboration, hinders efficiency and potential revenue growth.

SOLUTION

Kliqxe integrated Sales, Service, CPQ and Customer Experience modules provided a unified platform for managing customer data, streamlining sales processes, and enhancing customer engagement. A centralized view of customer information, efficient customer visitation management, a collaborative partner portal, streamlined quote-to-order processes, and effective case management and customer support features collectively contributed to improved efficiency, productivity, and customer satisfaction.