Connecting the Core – How Salesforce & SAP Integration Builds the Backbone for Smarter Global Sales

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ABOUT FILTRONA

Filtrona is a global leader in specialty filter solutions, combining over a century of expertise with a strong international manufacturing and innovation network. The company delivers high-quality, customer-focused products while driving sustainability and long-term value.and support more sustainable operations worldwide.

CHALLENGE

With the introduction of new SAP processes, Filtrona needed to realign its Salesforce setup to reflect updated master data and transaction flows. Manual handoffs and rekeying between systems led to delays, increased error rates, and limited efficiency for sales teams. At the same time, a lack of visibility into SAP statuses within Salesforce and inconsistent data handling across systems made it difficult to ensure transparency, governance, and end-to-end traceability.

SOLUTION

Kliqxe implemented a seamless integration between Salesforce and SAP, connecting key commercial workflows and enabling real-time data exchange. Standardized integration patterns improved error handling, visibility, and issue resolution, while clear status tracking within Salesforce enhanced the user experience and process transparency.

By linking Salesforce actions directly to SAP outcomes, the solution ensures full traceability and data consistency. A repeatable integration template was established to support efficient rollouts across additional countries.

PARTNER VALUE

Through strong collaboration with Filtrona’s business and SAP teams, Kliqxe ensured a structured and controlled implementation, including clear governance, readiness checks, and proactive risk management. The project was delivered with a well-coordinated cutover and dedicated hypercare phase, ensuring stability from day one. Beyond the initial go-live, Kliqxe established a scalable integration foundation that enables Filtrona to accelerate its global rollout and drive long-term operational excellence.