Machines partners with Kliqxe to centralise Support

charlessigmon
10. Okt. 2024
1 Min. Lesezeit

Aktualisiert: 3. März

ABOUT MACHINES

Machines is premium reseller of Apple products in Malaysia since 2006. With 64 stores nationwide, Machines provides a wide range of services and tech products for education, businesses and personal uses.

🇲🇾 Malaysia

CHALLENGE

Machines had a homegrown POS solution with no connectivity between stores and lots of redundant data. Customer support used a small instance of Zendesk but it was in no way connected to the stores or enterprise sales teams.

SOLUTION

Service cloud with an integration to their POS system, turned it all around. Now the service team triages hundreds of cases from both customers and stores and creates customer visibility on the portal for customers, in store for employees and syncs data back into ERP. The successful go-live even facilitated via QR code the purchase and collection of the Iphone 14 launch.